Personal data protection

We are committed of ensuring that the data collection and processing, carried out from the site, comply with the general data protection regulations (RGPD) and the Data Protection Act.

This Policy informs you about how MY NEW DESIGN, its subcontractors and any partners process your personal data.

This Policy is especially applicable to customers and users of MY NEW DESIGN offers and services.

It is likely to be supplemented by specific information brought to the attention of the user, regarding a particular offer or service.

Forms and Teleservice

Each form or Teleservice limits the collection of personal data to what is strictly necessary (data minimization) and indicates in particular:

  • what are the objectives of collecting this data (purposes);
  • whether these data are compulsory or optional for the management of your request;
  • who will have access to the data (only MY NEW DESIGN in principle, unless specified in the form when transmission to a third party is necessary to manage your request);
  • your rights in terms of personal data protection and how to exercise them with the CNIL.

Personal data collected as part of the services offered on are processed according to secure protocols and allow MY NEW DESIGN to manage the requests received in its computer applications.

Each individual has the right to access, rectify and delete data concerning him/her. He/she can request the portability of the latter. He/she also has the right to express an objection to the processing carried out or to request its limitation.

Also, it can issue directives on the conservation, deletion or communication of your personal data after your death.

Rule specific to direct marketing calls: any consumer can register for free on an opposition list called "Bloctel" in order to no longer be solicited by phone calls by a professional with whom he has no current contractual relationship. Consumers can register on the site or by mail to: Société Opposetel, Service Bloctel, 6, rue Nicolas Siret - 10 000 Troyes

You can use your rights and contact the Personal Data Protection Officer at any time at the addresses below.

For any information or exercise of your rights on the processing of personal data managed by MY NEW DESIGN, you can contact their data protection officer (DPO):

  • with this form or via email "": 
  • or by signed letter accompanied by a copy of an identity document to the following address: 
    For the attention of the Data Protection Officer (DPO)
    29850 GOUESNOU

If you do not have an adequate response, you have the possibility to lodge a complaint with the National Commission of the data processing and consumer rights (CNIL), the supervisory authority in charge of compliance with obligations regarding personal data, in France.

Purposes of processing your personal data

MY NEW DESIGN  only processes personal data for specific, explicit and legitimate purposes. MY NEW DESIGN does not process this data in a manner incompatible with these purposes. To this end, the purposes pursued by MY NEW DESIGN are the following:

Processing of contact form data
The collection, transmission and recording of data to get in touch with the company

  • Quote Management
  • Response email sent

Order management and customer relationship

The company MY NEW DESIGN needs the information that concerns you for the management of your orders and the follow-up thereof (for example deliveries), invoices, accounting and in particular customer accounts management, customer relations monitoring such as conducting satisfaction surveys, handling complaints and after-sales service.

The payment of your orders and payment details

When you pay on our site, your payments are secure. The company MY NEW DESIGN does not collect your payment data. All of your bank details are collected only by our PCI-DSS certified payment service provider (PayPal), which guarantees payment security. When you pay for an order, the card used for payment is kept for the time necessary for the transaction and then for a period of 13 months from payment in order to guarantee proof of the transaction and to be protected against payment card fraud.

Customer knowledge and site audience statistics

The company MY NEW DESIGN may use data to better understand its customers or for statistical purposes to analyze the activity of our site and improve the services we offer. We carry out audience measurements, for example, we measure the number of page views, the number of visits to the site, as well as the activity of visitors to the site and their frequency of return.

Email communication

Following the creation of your account, and if you have not objected to it, you may receive information and offers from us by electronic communication (email). We measure the opening rate of our electronic mailings in order to best adapt them to your needs.

MY NEW DESIGN only processes a given or a category of data if it is strictly necessary for the purpose pursued. You can find information on these purposes above.

MY NEW DESIGN  processes the following categories of data:

  • Identity data: First name, last name, date of birth, username, age, company profile
  • Données de contact : Email, home address, phone number
  • Connection data: Customer connection logs, order history
  • Content data: Transactional emails, invoices
  • Location data

The data collected is intended for the internal services of the site and its subcontractors.

Finally, the processed data may be transmitted to the competent authorities, at their request, in the context of legal proceedings, in the context of judicial research and requests for information from the authorities or in order to comply with other legal obligations.


Sub-contractorsHors UE ?
PayPal Secured banking payment solution Non
GEODIS  Parcel shipping and delivery services - La Poste Non
OVH Website hosting and electronic messaging Non
Google analytics Statistics tools Non
E-transaction Crédit Agricole's secure banking payment solution

The data collected is likely to be processed outside the European Union. In this case, MY NEW DESIGN takes the necessary measures with its subcontractors and partners to guarantee an optimal level of protection of your data and this in full compliance with applicable regulations.

If the subcontractors and partners concerned do not adhere to the Privacy Shield agreement with regard to transfers to the United States of America, or are not located in a country having legislation considered to offer protection adequate, they will then have previously signed the “standard contractual clauses” of the European Commission or will be subject to binding internal rules approved by the authorities.

MY NEW DESIGN ensures that your data is treated securely and confidentially, including when certain operations are carried out by subcontractors. To this end, the appropriate technical and organizational measures to avoid the loss, misuse, alteration and deletion of personal data concerning you are in place. These measures are adapted according to the level of sensitivity of the data processed and according to the level of risk presented by the processing or its implementation.

The user must inform when creating his account if he/she is over 16 years old. Otherwise, he will not be able to order on online with MY NEW DESIGN.

Data retention duration

The duration of administrative utility (DUA) is the period during which the documents, data or information archived must be kept and kept in a condition to be consulted and used, either by those who produced them, or by archiving services.

You will find below the durations of administrative utility (DUA) applicable to the main proceedings managed by MY NEW DESIGN. The DUA covers the retention period in an active database and in internal archives

Processing of contact form data 3 ans
Referral to the controller 3 ans
Cancellation of the customer account if it is inactive (no purchase) 3 ans

This Personal Data Protection Policy may change.

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